How to Return an Item or Order

We strive to offer the best possible services and the best quality products and hope that all our products arrive in perfect condition. We appreciate occasionally you may wish to return items, please therefore make note of our our returns policy detailed below:-

You may confirm any details by emailing us at cust@funwarehouse.co.uk

Defective Items

You can always return items if they are defective. Defective items are the only items that can be returned after being opened within 10 days, see how to return an item below.

Please email us at cust@funwarehouse.co.uk before returning any item to us so your refund is issued correctly.

For reasons of hygiene, personal products etc cannot be returned once opened unless the product/s is/are faulty, unfit for purpose, not as described or of an unsatisfactory quality.

Exchange/Replace Items

We suggest you place a second order for the new item and send the original back as soon as possible for a refund (within 10 days).

Please email us at cust@funwarehouse.co.uk before returning any item to us so your refund is issued correctly.

All Other Items

We are able to accept the return of all other items subject to them being in their original condition with all tags/tickets intact on costumes. If you return goods as detailed, within 10 days, we issue a full refund for the price you paid for the item or items less postage and packing which is not refundable.

Please email us at cust@funwarehouse.co.uk before returning any item to us so your refund is issued correctly.

How to Return Items

Please email us at cust@funwarehouse.co.uk before returning any item to us so your refund is issued correctly.

Securely package and send to the address below, enclosing a note of why you are returning the item. In the case of a defective product, please provide a full description of the fault and return the item in its original box (if any), with all warranty, licences, manuals and accessories. Then send the package to the address below:

www.funwarehouse.co.uk RETURNS

Units 3 & 4

2 Dysons Quarry

Southside

St. Sampsons

Guernsey

GY2 4QJ

For your protection we recommend that you use a recorded delivery service to return items so that you have proof of postage in case the package gets lost in transit.

This returns policy does not affect your statutory rights