If youâ€™re unlucky enough to receive a faulty product or youâ€™ve changed your mind, no problem; simply contact us for an authorisation number and include:
You will need to include your authorisation number with your parcel and be sure to return it to us within 14 days of receiving your items (keeping your Post Office receipt) to the address at the top of your invoice. We are unable to accept unwanted orders that are returned outside 14 days.
To be eligible for a return, your item must be unused, in the same condition you received it and in its original packaging.
For hygiene reasons, intimate items such as hosiery, underwear, wigs and contact lenses cannot be returned.
If a product is faulty, please contact us immediately and we will happily refund or exchange it for you. Please email within 14 calendar days from the date of delivery or, where this was not apparent on reasonable inspection, within 14 calendar days after discovery or 30 calendar days after receipt by you, whichever is earlier.
Once your item is received and inspected, we will send you an email to let you know that we have received it and whether your refund has been approved. If approved, a credit will be applied to your payment card or original method of payment, within 30 days.
Unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you would like to exchange a faulty item, please state this when you contact us.
We will dispatch your replacement item within five to seven days of inspecting it.
You are responsible for paying the delivery cost to return your item. Delivery costs are non-refundable and will be deducted from your refund, if eligible. We recommend you use a tracked delivery service or purchase insurance as we cannot refund items that we do not receive.